Login fails. But there is a solution!
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If your library username/password fails, there is a solution: Use your RBdigital login.The app says to use your library login, but it failed for me. I called RBdigital and they told me that depending on the library, some people should user their RBdigital login while others should use their library login. This inconsistency is what is causing the problem. The app says to use your library username/pin, so how would users have any idea that they should be using their RBdigital login? This inconsistency with logins should be addressed because it is causing major confusion. At a minimum, the app should be updated to notify users that if their library login fails that they should try using their RBdigital login. This would save a lot of people time and effort trying to figure out why their login fails, as I’m sure many people just give up on the app and leave a 1-star review.I have given the app a 1-star review simply because this login issue is so glaring and such a usability fail. However, if this one issue were resolved I would rate the app on its actual functionality past logging in.
To view the information Recorded Books, Inc. and our partners maintain about you or to have your information 'forgotten' at Recorded Books, Inc. or at any of our partners, here are some things you must know.
RBdigital Media Manager for PC and Mac. Written by Recorded Books, LLC. Category: Entertainment Release date: 2017-06-27 Licence: Free Software version: 2.0 File size: 1.01 MB Compatibility: Windows 10/8.1/8/7/Vista and Mac OS X 10.7.
Recorded Books, Inc. partners with many companies to bring our libraries and their patrons a diverse, evolving array of media choices. How you access the services of Recorded Books, Inc. and of our many partners depends on which services your library purchased for its patrons' use and on how you setup your account(s).
For Patrons with RBdigital Accounts:
Access your account profile by visiting RBdigital.com, logging in, and selecting 'My Account' and then 'Profiles' from the menu. Near the bottom of the page, you may 'Export Profile' or learn more about 'Forget ME'. If you elect to be forgotten from RBdigital, the process will also Forget You from all Partner Services where you created an account. After you contact your librarian to begin the process, no further action is needed on your part.
For Patrons with Partner Accounts but Lacking an RBdigital Account:![]()
If you don't have an RBdigital account but instead you access Partner services by logging in directly to each service, you will need to contact each Partner Service at which you created an account and ask to view your data or be forgotten.
Contact your librarian if you need assistance.
Download Rbdigital To Windows 10
Recorded Books, Inc. and all of its service partners are GDPR compliant.
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December 2020
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